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Head of Recovery Operations

1 week ago

Dubai, Dubai, United Arab Emirates beOnd Full time

We are seeking a highly skilled and experienced professional to lead our customer recovery efforts. The ideal candidate will have a strong background in customer service, with a proven track record of driving excellence in recovery operations.

About the Job

The Head of Recovery Operations will be responsible for developing and implementing strategies to address customer concerns, resolve issues, and enhance the recovery process. This individual will work closely with various departments to ensure an integrated approach to customer recovery, driving performance targets and delivering exceptional service.

  • Key Responsibilities:
  • Develop and implement customer recovery strategies prioritizing customer satisfaction and loyalty
  • Lead and manage the recovery process to achieve performance targets and deliver exceptional service
  • Analyze customer feedback and recovery metrics to identify trends and areas for improvement
  • Collaborate with key stakeholders to ensure effective resolution of customer issues
  • Design and deliver training programs to enhance customer service skills and recovery processes
  • Evaluate the effectiveness of current recovery processes and identify opportunities for improvement
  • Prepare regular reports on recovery performance and present findings to senior management
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary and benefits package
  • Ongoing professional development opportunities
  • A collaborative and dynamic work environment