Retail Operations Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Illumina Technology Solutions Full time

About Illumina Technology Solutions

We strive to become leaders in digital transformation for our clients by leveraging the power of the Microsoft digital ecosystem. Our mission is to deliver innovative solutions that drive growth and success for our partners.

The Job

As a D365 Retail Functional Consultant, you will play a crucial role in optimizing retail operations and enhancing customer experiences for our clients. You will work closely with our clients to understand their business needs and implement tailored solutions using Dynamics 365 Commerce.

Key Responsibilities:

  • Design and implement end-to-end functional solutions using Dynamics 365 Commerce
  • Configure and customize D365 Retail modules, including POS (MPOS/CPOS), eCommerce, Pricing, Promotions, and Loyalty Programs
  • Prepare and maintain functional requirement documents, solution design documents, and other project documentation
  • Work closely with technical teams to define system integrations, data migration strategies, and custom enhancements
  • Facilitate integrations with ERP, payment gateways, inventory systems, and third-party applications
  • Conduct user training sessions and workshops to ensure effective system adoption and utilization
  • Provide post-implementation support, troubleshooting issues, and ensuring optimal system performance

Required Qualifications:

  • Minimum of 8 years of experience in Dynamics AX/D365 implementations, with at least 5 years in D365 Commerce (Retail)
  • Strong expertise in POS (MPOS/CPOS), eCommerce, Inventory Management, Pricing, and Promotions
  • Experience in Retail business processes, including store operations, customer engagement, supply chain, and merchandising
  • Proven ability to design and implement end-to-end functional solutions using Dynamics 365 Commerce
  • Knowledge of integration strategies with third-party applications, ERP, and payment gateways
  • Experience with data migration, system configuration, and business process optimization
  • Excellent stakeholder management and communication skills, with the ability to work in a fast-paced, client-facing environment
  • Microsoft Dynamics 365 Commerce certifications and a Master's degree are preferred


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