Network Operations Specialist
6 days ago
We are seeking a highly skilled IT professional with expertise in network monitoring, incident management, and troubleshooting. The ideal candidate will act as a bridge between Level 2 and Level 3 support, capable of independently handling network incidents, triaging critical alerts, and performing initial troubleshooting of infrastructure and application issues.
The role involves extensive use of monitoring tools, effective triaging, and communication with L2 teams for escalations. Mandatory skills include NOC experience, SolarWinds, and ServiceNow.
Key responsibilities include:
- Network and Systems Monitoring: Continuously monitor dashboards and take ownership of alerts and tickets as they arise.
- Troubleshooting and Issue Resolution: Perform initial troubleshooting for switches, routers, access points, SD-WAN links, firewalls, and server/storage issues.
- Incident Management: Manage P1 and P2 incidents with immediate response, triage, troubleshooting, and escalation as required.
A basic understanding of Cisco switches, routers, VLANs, and network configurations is necessary. Additionally, knowledge of SNMP, ICMP, command-line tools (ping, traceroute, SSH), and STP/BGP diagnostics is required.
The ideal candidate will have experience handling P1/P2 incidents, managing bridge calls, and coordinating with vendors as per ITIL standards.
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