Relationship Manager

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

At First Abu Dhabi Bank (FAB), we are committed to providing exceptional service to our staff, fostering a positive and inclusive work environment. As a Relationship Manager, you will play a key role in managing the staff relationship and guiding them on requests and services end-to-end.

Responsibilities
  1. Manage the staff relationship and guide staff on requests and services end-to-end.
  2. Grow portfolio of Staff Banking by desired percentage.
  3. Organize Helpdesk/Induction activities at different FAB premises/departments to generate business revenues through Retail asset products and services.
  4. Lead generation and management through FAB CRM systems.
  5. Acquire a minimum number of activities in a calendar month as per management's directives.
  6. Act as focal point for staff enquiries and address queries within agreed timeframe.
  7. Maintain excellent NPS scores with high level of service standards.
  8. Comply with bank's regulatory requirements while ensuring business achievements are met.
  9. Introduce and drive bundled solutions that deepen relationships and address staff needs.

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