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Hospitality Accommodation Specialist

3 months ago


Dubai, Dubai, United Arab Emirates Swissôtel Al Maqam Makkah Full time
وظيفة: متخصص في الإقامة الفندقية

نظرة عامة: نحن نبحث عن متخصص في الإقامة الفندقية للانضمام إلى فريقنا في Swissôtel Al Maqam Makkah. ستكون مسؤولياتك الأساسية هي تقديم خدمة مهنية ومرنة لضيوفنا.

المسؤوليات:
  • تقديم خدمة استثنائية: يجب أن تكون دائمًا مهذبًا واحترافيًا وفعالًا في تقديم الخدمة في جميع أنحاء الشقق والمكاتب الإدارية والمناطق العامة.
  • تنفيذ المهام: تأكد من أداء جميع الواجبات والمهام في مكان العمل المحدد.
  • التكيف مع التدوير: كن مستعدًا لأداء جميع المهام عند التدوير.
  • معرفة الخدمات: يجب أن تكون على دراية كاملة بجميع الخدمات والمرافق المقدمة من قبل سكن الموظفين.
  • الإجراءات الافتتاحية والإغلاق: قم بتنفيذ إجراءات الفتح والإغلاق المعتمدة للمكان المخصص للعمل.
  • الحفاظ على النظافة: تأكد من أن مكان العمل والمناطق المحيطة به نظيفة ومنظمة في جميع الأوقات.
  • مراقبة الإمدادات: راقب الإمدادات التشغيلية وقلل من الفاقد والكسر والهدر.
  • التعامل مع الاستفسارات: تعامل مع استفسارات الموظفين بطريقة مهذبة وفعالة، وأبلغ قائد الفريق عن أي شكاوى أو مشاكل إذا لم يكن هناك حل فوري.
  • إدارة المفاتيح: احتفظ بجميع المفاتيح الموقعة بطريقة آمنة وأعدها في نهاية الدوام.
  • تسليم المفقودات: قم بتسليم جميع العناصر المفقودة إلى قائد الفريق أو مساعد المدير مع معلومات كاملة ومفصلة.
  • المساعدة في الفحص: ساعد في فحص الغرف أو الشقق عند الطلب.
  • الإبلاغ عن الصيانة: أبلغ قسم الصيانة عن جميع أعمال الصيانة المطلوبة.
  • تحضير الغرف: قم بتحضير الغرف أو الشقق لوصول الموظفين الجدد.

إذا كنت تبحث عن فرصة للعمل في بيئة ديناميكية ومهنية، فإننا نرحب بك للانضمام إلى فريقنا في Swissôtel Al Maqam Makkah.