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Hospitality Accommodation Specialist
3 months ago
نظرة عامة: نحن نبحث عن متخصص في الإقامة الفندقية للانضمام إلى فريقنا في Swissôtel Al Maqam Makkah. ستكون مسؤولياتك الأساسية هي تقديم خدمة مهنية ومرنة لضيوفنا.
المسؤوليات:- تقديم خدمة استثنائية: يجب أن تكون دائمًا مهذبًا واحترافيًا وفعالًا في تقديم الخدمة في جميع أنحاء الشقق والمكاتب الإدارية والمناطق العامة.
- تنفيذ المهام: تأكد من أداء جميع الواجبات والمهام في مكان العمل المحدد.
- التكيف مع التدوير: كن مستعدًا لأداء جميع المهام عند التدوير.
- معرفة الخدمات: يجب أن تكون على دراية كاملة بجميع الخدمات والمرافق المقدمة من قبل سكن الموظفين.
- الإجراءات الافتتاحية والإغلاق: قم بتنفيذ إجراءات الفتح والإغلاق المعتمدة للمكان المخصص للعمل.
- الحفاظ على النظافة: تأكد من أن مكان العمل والمناطق المحيطة به نظيفة ومنظمة في جميع الأوقات.
- مراقبة الإمدادات: راقب الإمدادات التشغيلية وقلل من الفاقد والكسر والهدر.
- التعامل مع الاستفسارات: تعامل مع استفسارات الموظفين بطريقة مهذبة وفعالة، وأبلغ قائد الفريق عن أي شكاوى أو مشاكل إذا لم يكن هناك حل فوري.
- إدارة المفاتيح: احتفظ بجميع المفاتيح الموقعة بطريقة آمنة وأعدها في نهاية الدوام.
- تسليم المفقودات: قم بتسليم جميع العناصر المفقودة إلى قائد الفريق أو مساعد المدير مع معلومات كاملة ومفصلة.
- المساعدة في الفحص: ساعد في فحص الغرف أو الشقق عند الطلب.
- الإبلاغ عن الصيانة: أبلغ قسم الصيانة عن جميع أعمال الصيانة المطلوبة.
- تحضير الغرف: قم بتحضير الغرف أو الشقق لوصول الموظفين الجدد.
إذا كنت تبحث عن فرصة للعمل في بيئة ديناميكية ومهنية، فإننا نرحب بك للانضمام إلى فريقنا في Swissôtel Al Maqam Makkah.