Medical Services Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full time
Job Description:

The Medical Services Coordinator at Al Zahra Hospital is responsible for receiving and answering calls from patients requiring medical services or clarification regarding a medical entity. This includes appointments and scheduling of the patient to their desired doctors. The Call Center employee must be well-versed with medical information and have the ability to convey the information in a clear manner.

Responsibilities:
  • Handle all inbound & outbound calls, providing accurate information regarding hospital facilities, doctor's details, insurance coverage inquiries, hospital packages, and other miscellaneous queries.
  • Represent the hospital in a professional manner and maintain a high standard of telephone etiquette following the telephone technique guidelines.
  • Endeavor to answer caller questions and resolve inquiries during the initial call, converting inquiries to appointments by advising patients/callers to book an appointment or take a service with our doctors.
  • Assist callers in identifying needs and then routing calls appropriately, serve as a link to the patients, doctors, and staff by connecting the call accordingly after obtaining the caller's requirement.

Qualifications:
Minimum two (2) recent years of experience in the same field. Excellent communication skills and a professional demeanor are essential.

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