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Store Operations Manager
2 weeks ago
Majid Al Futtaim Holding is a leading developer and operator of shopping malls, retail, communities, entertainment facilities in the Middle East, North Africa, and Central Asia regions. Our operations span across 18 countries.
Our Mission
We believe in making Great Moments for Everyone, Every day. Our team strives to deliver exceptional customer experiences through our brands, including Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas.
Job Description
The Assistant Store Manager supports the Store Manager in achieving sales targets and managing the store teams to maximize profitability. This role involves maintaining brand and company image, ensuring operational compliance, and delivering an excellent customer experience. In the absence of the Store Manager, this individual will manage the store operations and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
Key Responsibilities
- Lead the team in providing excellent customer service standards and enabling the fulfillment of exceptional customer experiences.
- Drive the Store team to deliver the highest levels of customer service at all times.
- Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying, and Planning.
- Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
- Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
- Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
- Ensure smooth store operations in the absence of the Store Manager, dealing with any potential disruptions to the business in a timely manner.
- Implement, manage, and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
