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Quality Assurance Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Supervisor – Quality Control

At Al-Futtaim Automotive, we strive to provide exceptional customer service and maintain our position as the largest distributor of automotive products in the Emirates. Our commitment to quality and excellence is reflected in our reputation for leading the rapid development of automobile business in the UAE.

We are seeking a highly enthusiastic Quality Control Supervisor to join our team in Dubai, reporting to the Customer Care Manager. As a key member of our team, you will play a crucial role in promoting the concept of customer service among staff and upgrading the level of services offered by the Company.

The department acts as the focal point to continuously promote the concept of customer service among staff and upgrade the level of services offered by the Company. A close liaison is maintained between all departments and all personnel are involved in the process to create a Quality Service Culture. A close watch is kept on the services of the competitors and the company is kept ahead of the market.

The Quality Assurance Supervisor will:

  1. Participate in design of call monitoring formats and quality standards.
  2. Perform call monitoring and provide trend data to management team.
  3. Use quality monitoring data management system to compile and track performance at team and individual levels.

To succeed in this role, you will require:

  • Two years of call center customer care experience in a similar role of quality supervision.
  • Excellent oral, written and interpersonal communication skills.
  • Exceptional listening and analytical skills.
  • Strong knowledge of customer care processes and techniques.
  • Demonstrated ability to work well in a team environment.
  • Dedication to providing exceptional customer service.
  • Native Arabic speaker, must be fluent in English.