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Service Quality Assurance Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates Instashop Full time
Service Quality Assurance Specialist

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, and pet shops & other businesses in the Middle East.

We are looking for a Service Quality Assurance Specialist to be an integral part of our operations and top-class execution of our delivery process.

The holder of this job position is responsible for coordinating with our partners to ensure the delivery process completion within the promised time to our customers.

Main Objectives

  1. To ensure the delivery process completion within the promised timeframe to our customers.
  2. To handle inbound and outbound calls with our customers to ensure the highest quality assurance standards of our service are being met.
  3. To provide technical support to our partners when required, ensuring that all our technical solutions in the shops work properly (tablets, speakers).
  4. To provide the operations and business development teams with concise reports regarding the quality of orders, highlighting areas of improvement.
  5. To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes.
  6. To keep the shops' employee schedules updated & manage InstaShop's delivery fleet.
  7. To provide support for the team on daily subtasks & projects as to identify your next area of growth.

Requirements

  • Structured thinking & organizational skills.
  • Self-motivated with demonstrated flexibility & adaptability in intense situations.
  • Early graduate with a Business background.
  • Basic knowledge of relevant IT systems.