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Technical Support Professional

3 weeks ago

Dubai, Dubai, United Arab Emirates NAFFCO FZCO Full time

Job Description:

  • Responsibilities:

    1. Responds and resolves all assigned calls within prescribed Service Level Agreements (SLAs)
    2. Manages own workload; diagnoses and fixes issues of end user systems related to Hardware & Software issues
    3. Complies with the service levels pertaining to end user support
    4. Works with third parties to resolve various technical issues
    5. Updates Call Management System, clearly specifies progress and resolution details
    6. Accountable for Installation of Software, IT Asset Management, Printer Service, LAN Connectivity, etc.

  • Requirements:

    • Minimum 2 Years of Hands-on experience on deskside support
    • Good knowledge of Windows 10, Outlook, Exchange, and Active Directory
    • Good written and verbal communication skills
    • Printers, IP Phone hands-on experience
    • Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities
    • Basic knowledge on usage of ITSM tool, ITIL Processes
    • Basic understanding of IP protocols, Office 365
    • Google Suite (Workspace) Administration experience

Key Skills and Qualifications:

The ideal candidate will possess excellent problem-solving skills, strong communication skills, and a commitment to delivering high-quality results.