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Technical Support Professional

3 weeks ago

Dubai, Dubai, United Arab Emirates Estemarat Group Full time

Estemarat Group is seeking a Technical Support Professional to join our team in Dubai. This is an exciting opportunity for a skilled IT Support Specialist to provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems across the organization.

About the Role:
  1. Provide technical assistance to employees via phone, email, or in person.
  2. Install, configure, and maintain computer systems, networks, and software.
  3. Troubleshoot hardware and software problems on desktops, laptops, printers, and other IT equipment.
  4. Manage user accounts, permissions, and security settings.
  5. Monitor system performance and ensure IT security compliance.
  6. Assist in setting up and maintaining servers, network devices, and VPN connections.
  7. Coordinate with third-party vendors for IT-related purchases and support.
  8. Maintain accurate IT inventory and documentation.
  9. Ensure data backup and recovery plans are in place.
  10. Stay updated with the latest IT trends and security threats.
Requirements:
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Proven experience as an IT Support Specialist, IT Technician, or similar role.
  3. Strong knowledge of Windows and Mac operating systems.
  4. Experience with networking, routers, firewalls, and VPN configurations.
  5. Familiarity with cloud computing services (e.g., Microsoft Azure, AWS, Google Cloud).
  6. Proficiency in troubleshooting IT hardware and software issues.
  7. Excellent communication and problem-solving skills.
  8. Ability to work independently and prioritize tasks effectively.
  9. Knowledge of IT security practices and protocols.

We offer a range of benefits, including health insurance, paid annual leave, and opportunities for professional growth and training.