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We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Marriott International, Inc. The ideal candidate will have a strong background in food and beverage management, with a proven track record of success in leading high-performing teams and driving business growth.
Key Responsibilities- Managing Day-to-Day Operations
- Supervise and manage employees to ensure seamless day-to-day operations
- Maintain high standards of service and sanitation in all restaurant areas
- Review staffing levels to ensure optimal guest service and financial performance
- Leading Food and Beverage Team
- Lead by example, demonstrating excellent customer service and teamwork skills
- Identify and develop the skills of team members, providing coaching and training as needed
- Ensure compliance with all food and beverage policies, standards, and procedures
- Ensuring Exceptional Customer Service
- Provide exceptional customer service, responding to guest needs and concerns
- Empower employees to provide excellent customer service, recognizing and rewarding outstanding performance
- Monitor and improve service delivery, ensuring seamless guest experiences
- Managing and Conducting Human Resource Activities
- Provide guidance and direction to subordinates, setting performance standards and monitoring progress
- Identify and address employee concerns, promoting a positive and inclusive work environment
- Ensure compliance with all applicable laws and regulations
- Minimum 5 years' experience in food and beverage management, preferably in a luxury hotel or resort setting
- Strong leadership and management skills, with a proven track record of success in leading high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, guests, and stakeholders
- Ability to work in a fast-paced environment, with a strong focus on attention to detail and quality