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Remediation Project Agent

1 week ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in customer service or banking operations? We are looking for highly motivated and results-driven individuals to join our team as Telecalling Agents and support our KYC remediation project.

Responsibilities:
  • Making outbound calls to customers to inform them about KYC document requirements.
  • Guiding customers on document submission processes via digital and physical channels.
  • Verifying customer details and updating records in the banking system accurately.
  • Addressing customer queries regarding KYC requirements and escalating complex cases when necessary.
  • FOLLOWING COMPLIANCE GUIDELINES AND MAINTAINING DATA CONFIDENTIALITY.
  • Achieving daily/weekly call targets and maintaining high-quality service standards.
  • Collaborating with internal teams to resolve customer issues efficiently.