Night Manager

5 days ago

Dubai, Dubai, United Arab Emirates One & Only Resorts Full time

Join to apply for the Night Manager role at One&Only Resorts.

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Night Manager to join One&Only Royal Mirage Resort in Dubai.

Your role goes beyond developing potential relationships with our clients where you will be responsible for managing the night activities, reporting, training and operations of the Night Auditors and colleagues. Under the general direction of the Front Office Manager, you will verify the accuracy of guest accounts and the balancing of Departmental charges. With experience in a high-quality luxury boutique hotel/resort, the Night Manager will support the Front Office and Night Audit team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful.

ResponsibilitiesKey Duties and ResponsibilitiesNight audit and Front office operations
  • Balance all daily reports for the Hotel.
  • Post and balance charges timeously and efficiently.
  • Prepare restaurant audits to breakdown and balance restaurant figures.
  • Run various reports – handwritten and computer.
  • Complete all required night audit forms by shift end and submit to the Accounts Department.
  • Frequent Communication throughout the shift with Security Patrol. Administer Directions when required.
  • Effectively and completely train all new or relief staff in Night audit procedures.
  • Operate computer equipment and reservations system.
Front office administration
  • Maximum room occupancy and yield is ensured in line with the standards policy on rates and overbooking.
  • The guest list and other required information is updated, and copies sent to the appropriate departments, i.e. Housekeeping, Restaurants, In-Room Dining, Bar, Resort Manager, etc.
  • Close liaison is maintained with the housekeeping department on check-outs, room moves, forecast occupancies, etc.
  • Any faults or defects are reported to the Maintenance department.
  • The Colleague is fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
Front office billing and cashiering
  • All charges are correctly entered onto the guest's folio and that this is always kept up to date.
  • Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the EAM or Resort Manager.
  • Foreign currency and traveller's cheques are exchanged for resident guests in accordance with the hotel's procedures and policies.
  • All dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts department.
  • The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed.
Switchboard operation
  • All incoming calls are answered with a high degree of courtesy according to the set standards that will project the desired image of the hotel.
  • Assistance, when required, is given to guests to make international calls or to obtain information.
  • All requests for wake-up calls are accurately recorded and ensure such wake-up calls are initiated as requested, in a courteous manner.
Interpersonal relationships
  • Subordinates and other members of staff are always dealt with in a polite and helpful manner.
  • Essential information required by the organization is accurately communicated to the appropriate personnel.
Guest satisfaction
  • Guests are dealt with in a polite and friendly manner.
  • Guest needs and requirements are anticipated and acted upon as soon as possible.
  • Dissatisfied guests are acknowledged immediately and attended to without delay.
General duties
  • The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
  • The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management.
  • The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
Education or Certification
  • Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
  • Must have experience as a Night Manager in a five-star environment for a minimum of 2 years.
  • Cashiering experience is essential.
  • Ability to develop and lead team members.
  • Ability to satisfactorily communicate in English with guests, co-workers and management. European language skills will be advantageous.
  • Business or Management qualifications are desirable.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

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