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Senior IT Support Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Key Responsibilities

We are looking for a Senior IT Support Specialist to join our team. As a specialist, you will be responsible for resolving customer issues quickly, developing automation and self-service tools, and partnering with our development teams to improve the quality customers' experience.

You will have a strong understanding of support processes, including SLA, handling tickets, monitoring, processes, and metrics.

You will also have a proven ability to write scripts and automation, as well as a strong understanding of the complete deployment life cycle from design, build, test, and deploy.