Residential Experience Director
4 days ago
Role Overview
We are seeking a Residential Experience Director to join our team at Nh Hoteles. As a key member of our guest experience department, you will be responsible for delivering exceptional service to our discerning guests.
The ideal candidate will have prior experience in luxury hospitality and possess excellent communication skills. A passion for delivering outstanding service is essential, as well as the ability to work effectively as part of a team.
ResponsibilitiesThe Residential Experience Director will be responsible for:
- Anticipating and meeting the needs of our guests.
- Supervising and managing a team of butlers, ensuring seamless operations.
- Developing and maintaining strong relationships with guests.
- Providing personalized services, including event organization and transportation arrangements.
- Ensuring accurate record-keeping of guest preferences and communicating this information to relevant departments.
- Coordinating with other departments to deliver an exceptional guest experience.
- Maintaining the privacy and security of in-house guests.
- Implementing processes to enhance consistency in service delivery.
- Maintaining an up-to-date inventory of equipment and supplies.
Requirements:
- Prior experience in luxury hospitality.
- Excellent communication skills.
- Ability to work effectively as part of a team.
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