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Logistics Operations Specialist

2 months ago


Dubai, Dubai, United Arab Emirates Serviap Logistics Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Logistics Operations Specialist to join our team at Serviap Logistics. As a key member of our operations team, you will be responsible for managing the logistics operations, ensuring seamless execution of customer shipments, and providing exceptional customer service.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers, responding to their inquiries, and resolving any issues that may arise.
  • Logistics Operations: Manage the logistics operations, including coordinating with carriers, tracking shipments, and ensuring timely delivery of goods.
  • Relationship Management: Build and maintain strong relationships with carriers, customers, and other stakeholders to ensure smooth operations and excellent customer service.
  • Problem-Solving: Identify and resolve any issues that may impact customer satisfaction or logistics operations.
  • Communication: Communicate effectively with customers, carriers, and internal teams to ensure seamless execution of logistics operations.

Requirements:

  • Experience: A minimum of 5 years' experience in a similar role in the logistics industry.
  • Education: A graduate degree in a business or analytical field.
  • Skills: Excellent written and verbal communication skills, ability to adapt to changes in the work environment, accurate and quality work, and excellent reasoning skills.
  • Language Skills: Excellent English speaking and writing skills. Knowledge of any CIS countries languages is a plus.