Support Specialist for Global Payment Solutions

6 days ago


Dubai, Dubai, United Arab Emirates EMERCHANTPAY LTD Full time
About Us
Emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments. Our global payments solution offers a diverse range of features, including global acquiring, local payment methods, advanced fraud management, and performance optimization.

Job Description
We are looking for a customer support executive to join our team. The successful candidate will be responsible for providing exceptional customer service to clients across the globe. This includes responding to customer inquiries, resolving issues, and collaborating with team leaders and department heads to ensure seamless customer experiences.

Key Responsibilities
  • Handling customer inquiries and resolving their issues efficiently.
  • Collaborating with team leaders and department heads to resolve complex issues.
  • Maintaining accurate records of customer interactions according to standard operating procedures.
  • Suggesting process improvements to enhance customer satisfaction and experience.

Requirements
  • Excellent spoken and written Portuguese & English.
  • Problem-solving capabilities and quick thinking.
  • Flexibility to work varied shifts as required.
  • Customer orientation and ability to adapt to changing situations.
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.


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