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Housekeeping Department Head

1 week ago

Dubai, Dubai, United Arab Emirates The First Group Full time
Job Summary

We are seeking an experienced and dedicated Director of Housekeeping to join our leadership team at the pre-opening of our new hotel in Dubai Marina. This role requires a hands-on leader who will oversee all housekeeping operations, ensuring that the hotel maintains the highest standards of cleanliness, guest satisfaction, and operational efficiency.

Main Responsibilities:

  1. Collaborate with the pre-opening team to develop and implement housekeeping standards, processes, and procedures.
  2. Oversee the recruitment, training, and development of housekeeping staff to ensure alignment with the hotel's service culture and operational goals.
  3. Set up and ensure the smooth operation of the housekeeping department, including the cleaning of rooms, public areas, and back-of-house facilities.
  4. Establish and monitor cleanliness and quality standards for all areas, ensuring alignment with the brand's luxury positioning.

Key Performance Indicators (KPIs):

  • Guest satisfaction ratings.
  • Cleanliness and quality standards.
  • Operational efficiency.