ServiceNow Enterprise Architect

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Zexx Full time
Job Summary:
Zexx is seeking a highly skilled ServiceNow Enterprise Architect to lead the design, implementation, and optimization of the ServiceNow platform as part of a large-scale digital transformation program.

The ideal candidate will have a strong blend of technical expertise, strategic vision, and leadership skills to ensure seamless integration of ServiceNow into the broader enterprise architecture. They will be responsible for defining the platform strategy, ensuring alignment with business needs, and driving innovation in IT service management (ITSM), IT operations management (ITOM), and enterprise service management (ESM).

Key Responsibilities:
• Develop and implement the ServiceNow architecture roadmap aligned with the digital transformation objectives
• Ensure the scalability, security, and efficiency of the platform to support multiple government entities
• Provide architectural guidance on the ServiceNow ecosystem, including ITSM, ITOM, HRSD, SecOps, and other modules

Required Skills & Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Certified ServiceNow Architect (CIS-Architect, Certified Technical Architect) is highly preferred
- ITIL, TOGAF, or PMP certification is a plus
- 10+ years of IT experience, with at least 5+ years in ServiceNow architecture and solution design
- Expertise in ITSM, ITOM, ITBM, HRSD, SecOps, and CSM modules within ServiceNow
- Experience with cloud infrastructure (Azure, AWS, or GCP) and DevOps methodologies
- Hands-on experience in ServiceNow CMDB, Discovery, and automation (RPA, AI, and ML integration)
- Strategic thinker with the ability to align ServiceNow solutions to business goals
- Excellent communication and stakeholder management skills at all levels
- Problem-solving mindset with a passion for innovation and efficiency

About Zexx:
Zexx is a leading provider of digital transformation solutions, helping organizations achieve their business objectives through innovative technology and strategic partnerships.

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