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Director of Process Excellence
2 weeks ago
We are seeking a seasoned Senior Manager to drive operational efficiency by increasing appointments and reducing no-shows. This role involves analyzing existing customer touchpoint processes to identify improvement opportunities and converting them into multiple value-creating projects using continuous improvement methodologies.
Key Responsibilities:
- Process Analysis & Optimization: Map processes and conduct end-to-end assessments to identify inefficiencies and areas for improvement. Design and implement process enhancement projects using Kaizen, Lean, Six Sigma, and Value Stream Mapping.
- Cost Savings & Revenue Growth Initiatives: Identify opportunities for cost reduction, process automation, and workflow optimization. Collaborate with cross-functional teams to implement initiatives that enhance operational efficiency and increase revenue streams.
- Stakeholder Engagement & Business Case Development: Engage with senior leadership to align process improvement initiatives with business objectives. Develop and present detailed business cases, including cost-benefit analyses, to secure stakeholder buy-in for proposed projects.
- Project Management & Execution: Lead multiple improvement projects from initiation to completion, ensuring timely delivery and measurable outcomes. Utilize modern project management tools to track progress, risks, and results.
Requirements:
- Digital-first mindset and ability to engage with senior leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
