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Senior IT Support Expert

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time
What You Will Do

As a Senior IT Support Expert at Edge Group, you will be responsible for delivering exceptional technical support to end users. Your primary duties will include troubleshooting and resolving hardware and software issues, maintaining equipment and software, and collaborating with vendors to ensure optimal system performance.

Your Key Objectives
  • Deliver High-Quality Support: Provide prompt, professional, and courteous technical assistance to end users, addressing their queries and resolving issues efficiently.
  • Maintain Equipment and Software: Install, configure, and maintain new device components and software applications to ensure they are up-to-date and running smoothly.
  • Analyze and Resolve Complex Issues: Identify root causes of problems, provide effective solutions, and collaborate with vendors to ensure timely resolution.