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Sales Operations Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Bayut Full time

Job Description

We are seeking a highly skilled Sales Operations Associate to join our team at Bayut. As a key member of our sales operations team, you will play a crucial role in driving business growth and excellence.

Key Responsibilities:

  • Maintain and manage sales databases by taking ownership of documentation.
  • Verify the existing pools and assign clients to account managers based on location and language preferences.
  • Maintain, update, and edit client information.
  • Support new business onboarding through account setup and going live.
  • Provide operational support and point of contact assistance to clients.
  • Monitor and report on credit utilization for account managers.
  • Manage failed payments, contract activations/cancellations, and client documentation.

Business Enablement:

  • Support onboarding and educating new and current account managers.
  • Set up methodologies and processes on an ongoing basis.
  • Share reporting on operational performance to provide insights to streamline processes.
  • Utilize business tools, such as CRM and LMS, to drive sales excellence.
  • Provide account managers with relevant insights into issues and opportunities associated with their accounts.
  • Collaborate with the sales team to improve the sales process and close more sales opportunities.
  • Collect and analyze data to create coherent reports and present findings to the team and management.
  • Provide actionable insights to guide the sales and marketing teams.
  • Identify gaps in knowledge or skills of the sales team using performance data.

Requirements:

  • Minimum secondary education; bachelor's degree preferred.
  • 1-3 years of experience in sales operations or a related field.
  • Experience in e-commerce, classified space, or pricing strategy is essential.
  • Account management experience is required.
  • Proficiency in CRM software and Excel is preferred.
  • Knowledge of real estate industry trends and regulations is necessary.
  • Excellent communication skills and a background in customer service/sales are essential.
  • Ability to work with diverse groups, multitask, and meet deadlines.