F&B Retail Operations Manager
3 days ago
Bacha Coffee is seeking an experienced F&B Retail Operations Manager to assist the Store Manager in managing the day-to-day operations of our Coffee Houses and Boutiques. As a key member of our team, you will be responsible for ensuring smooth operations, maintaining high standards of customer service, and driving sales growth.
About Us:
Bacha Coffee is a rapidly expanding specialty coffee company with a strong presence in Europe and Asia. We are passionate about delivering exceptional quality coffee and providing an unparalleled customer experience. Our team members are dedicated to innovation, creativity, and excellence.
Responsibilities:
• Assist Store Manager in managing daily operations
• Ensure staff meet grooming standards and adhere to procedures
• Prepare weekly rosters
• Communicate effectively with service staff and maintain established standards of service
• Provide friendly and efficient service to guests, addressing their needs and concerns
• Process guest orders promptly and ensure neatness and cleanliness of service ware
• Supervise coffee services and catered events
• Assist with setup and clear down of Coffee House & Boutiques operations
• Maintain food safety regulations and minimize waste
• Handle cash, POS system, and report take-ins when on duty
• Record daily sales reports, account for all items, and organize documentation
• Order stocks, manage inventory, and update product catalogues
• Create attractive merchandise displays to engage customers
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