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Guest Relations Officer

3 weeks ago

Dubai, Dubai, United Arab Emirates Minor International Full time

We are seeking a skilled Guest Relations Officer to join our team as a Lobby Hostess. In this role, you will be responsible for ensuring that our guests have a positive and memorable stay with us. Your responsibilities will include providing personalized service, assisting with guest needs, and maintaining a high level of product knowledge.

Responsibilities and Duties:

  • Welcoming guests upon arrival and checking them in efficiently
  • Providing information on hotel services and amenities, such as dining options and spa facilities
  • Responding to guest inquiries and resolving any issues or complaints promptly
  • Working closely with other departments to ensure seamless delivery of services to our guests

Requirements:

  • Excellent communication and interpersonal skills
  • Prior experience in a similar role or in hotel front office operations
  • Strong problem-solving skills and ability to think critically
  • Ability to work effectively in a fast-paced environment