Guest Relations Officer

3 weeks ago

Dubai, Dubai, United Arab Emirates Deluxe Homes Full time
Guest Relations Officer -GRO (With valid UAE Driving License)

Join to apply for the Guest Relations Officer -GRO (With valid UAE Driving License) role at Deluxe Holiday Homes

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence.

About the role:

As a Guest Relations Officer, you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. You will also maintain high levels of guest satisfaction and foster a welcoming atmosphere.

Responsibilities
  • Direct communications with guests before arrival to coordinate a smooth check-in.
  • Welcome guests during check-in and give a fond farewell to guests during checkout.
  • Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Possess detailed information about the Apartment/Villa, location attractions, and the city.
  • Maintain up-to-date information on arrivals, departures, and apartment conditions.
  • Collect guest feedback during guest departure along with their likes and dislikes and maintain all guest profiles.
  • Upsell available services such as city tours, breakfast delivery, airport drop-off, and more.
  • Perform basic cashier activities as required for collecting/refunding to the guests.
  • Provide proper and complete handover to the next shift.
  • Follow the house rules and policies laid down by the management.
  • Conduct pre-arrival, post-departure, initial, on-request, and any type of other property inspection and report when required.
  • Perform other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc. when required.
Benefits
  • Competitive Salary Package.
  • Employment visa & Medical Insurance Plan.
  • Air Ticket Allowance.
  • Annual Paid leave.
  • A great working environment.
  • Comprehensive training and support.
  • Opportunity to work in a multicultural environment.
Requirements
  • High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.
  • At least 2-4 years of experience in a guest relations, front office, or hospitality role.
  • Proficiency in English and Arabic is required. Additional languages are a plus.
  • Strong communication and interpersonal skills, with a passion for delivering excellent customer service.
  • Ability to resolve guest issues quickly and efficiently while maintaining professionalism.
  • Ensure all guest needs and requests are met to the highest standard.
  • Familiarity with hotel management software and CRM systems.
  • Ability to work collaboratively with other departments and support colleagues when necessary.
  • Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.

If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Hospitality

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