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Service Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Hotels Full time

We are looking for a skilled Service Manager to oversee Bar Operations. As a key leader in our team, you will be responsible for delivering exceptional service experiences to our guests.

Job Description

  • Supervise a team of bartenders and servers to ensure prompt and efficient service delivery.
  • Monitor and control inventory levels, ordering supplies as needed to maintain a fully stocked bar.
  • Implement strategies to increase sales and enhance customer satisfaction through effective marketing and promotional activities.
  • Collaborate with the kitchen team to ensure seamless service delivery and resolve any issues that may arise.
  • Stay up-to-date with menu changes, promotions, and new products to provide expert recommendations.
  • Effectively manage customer complaints and provide solutions in a professional and courteous manner.

Requirements

  • Proven leadership experience in a fast-paced hospitality environment.
  • Strong communication and interpersonal skills to motivate and guide team members.
  • Ability to work varied shifts, including weekends, as part of a rotating roster.
  • Knowledge of local liquor laws and regulations.
  • Passion for delivering exceptional levels of guest service.