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Guest Experience Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Holiday Inn Full time

Job Overview

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The Guest Experience Specialist plays a critical role in creating lasting impressions on our guests. Reporting to the Front Office Manager, you will be responsible for providing exceptional service and support to our valued customers.

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Key Accountabilities

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Your primary responsibilities will include:

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  • Welcoming guests and checking them in/out">
  • Providing information on hotel services and amenities">
  • Handling guest complaints and resolving issues promptly">
  • Maintaining accurate records and reports">
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Requirements

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To excel in this position, you will need:

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  • Proven experience in a customer-facing role">
  • Strong communication and interpersonal skills">
  • Ability to work in a fast-paced environment">
  • High level of integrity and confidentiality">
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Benefits Package

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We offer a comprehensive benefits package, including competitive salary, medical insurance, and opportunities for career advancement.

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Career Opportunities

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This is an excellent opportunity to join a global hospitality brand and take your career to the next level.