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Spa Guest Experience Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates SupportFinity™ Full time

Job Description

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The Spa Guest Experience Specialist plays a key role in maintaining the high standards of Banyan Tree's renowned hospitality.

About the Job

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  • Create a tranquil and calming atmosphere for all guests by ensuring the spa area is clean, tidy, and well-maintained at all times.
  • Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
  • Follow all safety and hygiene protocols to maintain a safe and welcoming environment.

Responsibilities

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  • Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
  • Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.

Requirements

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  • 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
  • Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
  • Proficient in English language (verbal & written), Russian language proficiency is an asset.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
  • Must be flexible in terms of working hours.
  • A hospitality diploma is an asset.
  • Computer literacy in Windows, MS Office Suite is recommended.
  • Must have the ability to handle cash effectively and accurately.