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Commodities Market Expert

1 week ago

Dubai, Dubai, United Arab Emirates Vortexa Full time
Senior Customer Experience Specialist

Vortexa was founded to bridge the information gap in the energy sector. Our innovative use of satellite data and AI provides real-time insights into global energy flows, fostering transparency and efficiency in energy markets.

We are looking for a highly skilled Customer Experience Specialist based in the UAE to drive customer success in the MENA region. You will work closely with our customer success team, pre-sales experts, and commercial teams to ensure seamless customer experiences.

In this role, you will build strong relationships with our diverse customer base, driving customer health through strategic engagement and adoption initiatives. As a trusted partner, you will leverage analytics to enhance customer satisfaction and retention.

Your key responsibilities will include:

  • Understanding client objectives and developing tailored customer success strategies.
  • Utilizing in-house analytics to identify opportunities, mitigate risks, and drive growth.
  • BUILDING lasting relationships with clients and prospects through regular meetings and communication.
  • Collaborating with cross-functional teams to design and execute targeted account plans.
  • Providing expert guidance on customer training, service & support, and engagement strategy.