Clinic Administrator
3 days ago
DISC Clinics is a leading provider of healthcare services, dedicated to delivering exceptional patient experiences. We are seeking an experienced Clinic Administrator to join our team, playing a critical role in ensuring seamless interactions between patients and our staff.
In this dynamic role, you will be responsible for managing patient coordination, responding promptly to inquiries and queries, and providing accurate information regarding services offered. Your excellent communication skills and previous experience in a clinic or OPD setting will be essential in delivering exceptional patient experiences.
You will work closely with the Patient Experience Manager, operating under established standards and procedures that prioritize patient safety and satisfaction. This is a challenging role that requires a high level of professionalism, coupled with a strong ability to multitask and manage multiple priorities.
Key Responsibilities:
- Manage patient coordination and ensure seamless interactions
- Respond promptly to patient inquiries and queries
- Provide accurate information regarding services offered
- Maintain high levels of professionalism and courtesy
Requirements:
- Minimum secondary level education
- Diploma or Bachelor's Degree
- At least 2 years' experience within a clinic/OPD on Reception, Call Centre, Patient Support services
- Working Knowledge in IT, Booking Software & Call Centre related Systems
- Excellent written and verbal communication skills combined with an effective and good telephone manner
- Customer care experience and excellent face-to-face customer service skills
- Previous position held recently in the healthcare sector
This mid-senior level position requires a full-time commitment, working closely with the Patient Experience Manager to achieve our goals.
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