Senior Training Officer

2 days ago

Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time

Company Overview

IHG Hotels & Resorts is a leading luxury hotel brand with a rich history of international travel. Our passion for sharing knowledge and cultural wisdom has made us pioneers in the hospitality industry.

We take great pride in being genuine ambassadors of the InterContinental brand, and we're looking for talented individuals to join our team.

Job Description

The Asst. Learning & Quality Manager plays a crucial role in managing the hotel's training functions, including developing departmental trainers and establishing a system for generating training data and evaluating results.

This position impacts the skills, knowledge, and attitudes of every hotel employee, ensuring the availability and use of effective resources.

You will be responsible for:

  • Assisting in the creation of annual Training plans.
  • Monitoring and evaluating training expenditure to ensure hotel cost efficiency and cost benefit.
  • Assessing the return of investment of any training program before and after implementation.
  • Aligning current training and development programs to effectively impact key business indicators.
  • Producing monthly training activities ROI reports for your Manager.
  • Anticipating and responding to colleagues' training needs appropriately to create 'Room to belong' and 'Room to grow', keeping in balance with the needs of the hotel and organization.
  • Acting as a role model to colleagues by living the IHG Values and brand Service Behaviours, and is responsible to drive the culture through training programs.
  • Helping colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
  • Developing creative ways to inspire and motivate colleagues to provide guests with a unique experience.
  • Staying current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
  • Becoming a part of the Quality & Continuous Improvement Team and upholding hotel quality and brand standards compliance process through training, creating awareness and auditing.
  • Meeting and engaging with guests, constantly seeking feedback and sharing with the respective departments.
  • Providing support and monitoring all training requirements are met pertaining to local legislation, local standard operating procedures, or corporate policies.
  • Soliciting opportunities from educational institutes or local authorities where possible to create hotel brand awareness and contribute to the community.
  • Monitoring the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
  • Making sure that all appropriate training records are maintained (both manual and computerized) and in compliance with hotel and legal requirements while taking consideration to support the hotel's green policy.

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