Customer Experience Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Destinations Full time

The role of the Customer Experience Manager at Miral Destinations involves overseeing the development and execution of CRM campaigns to drive growth, enhance guest engagement, and ensure alignment with business objectives.

Key Responsibilities
  • Manage and deliver targeted multi-channel CRM campaigns to foster customer engagement and maintain brand consistency across all digital channels.
  • Implement CRM strategies to drive personalization, acquisition, retention, and guest loyalty by leveraging data segmentation and campaign analysis.
  • Oversee the creation of automation of engaging campaigns across all digital touchpoints, ensuring compliance with data protection laws.
  • Develop and execute data-driven marketing strategies to drive revenue growth and improve the guest experience.
Requirements
  • Educated to degree level or equivalent in Information Technology, Business Administration, Tourism, or equivalent.
  • Professional proficiency in using platforms such as Adobe suite, campaign management systems (e.g., Emarsys, Sales Force Exact Target, Adobe Campaign, etc.).
  • Minimum 1-3 years' previous customer service experience across relevant CRM disciplines, ideally customer service, tourism, marketing, project management, online, research, and analysis.


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