Client Support Manager
5 days ago
This role requires a highly organized and detail-oriented individual who can manage multiple tasks simultaneously while maintaining a focus on exceptional customer service.
Responsibilities:
- Provide exceptional customer service through various communication channels, ensuring prompt and professional responses.
- Assist clients with tax-related queries, providing accurate information and guidance to meet their needs.
- Maintain and update customer records in the database, ensuring seamless service delivery.
- Resolve client concerns efficiently, escalating complex issues when necessary to maintain high levels of satisfaction.
- Coordinate with internal teams to ensure effective service delivery and continuous improvement.
- Follow up with customers to ensure satisfaction and maintain strong relationships built on trust and professionalism.
- Support administrative tasks to enhance the overall customer experience.
Requirements & Qualifications:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Previous experience in customer service, preferably in a financial or consulting firm.
- Strong verbal and written communication skills to interact effectively with clients.
- Excellent problem-solving abilities and attention to detail to provide accurate solutions.
- Proficiency in Microsoft Office and CRM software to manage customer interactions and data.
- Ability to work under pressure and manage multiple tasks efficiently to meet deadlines and exceed expectations.
Kazamer Tax Consultant values professionalism and client satisfaction above all else. We seek an experienced Customer Care Executive to contribute to our mission of delivering exceptional service to our clients.
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