Duty Manager

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time
{"h3": "Job Summary"}

The Conrad Abu Dhabi Etihad Towers is seeking a highly skilled Duty Manager to join our Front Office team. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Manage the hotel lobby and public areas, ensuring a warm and welcoming environment for our guests
  • Engage with guests, respond to their needs, and resolve any issues promptly and professionally
  • Coordinate with other departments to ensure seamless service delivery and high guest satisfaction
  • Monitor and report on guest feedback and satisfaction, identifying areas for improvement and implementing changes as needed
  • Stay up-to-date with hotel policies, procedures, and emergency protocols, ensuring that you are equipped to handle any situation that may arise
  • Collaborate with the Front Office team to achieve sales and revenue targets, while maintaining high levels of guest satisfaction
  • Conduct regular audits and inspections to ensure that our facilities and services meet the highest standards
  • Develop and implement strategies to improve guest loyalty and retention, working closely with the Sales and Marketing team
  • Provide coaching and guidance to junior team members, helping them to develop their skills and knowledge
Requirements
  • Previous experience in a supervisory or management role in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities in a fast-paced environment
  • High school diploma or equivalent required; degree in Hospitality or a related field preferred
  • Fluency in English, with the ability to communicate effectively with guests and colleagues
About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is a leading global hospitality company, operating a portfolio of 18 world-class brands and over 5,700 properties across 113 countries. Our mission is to be the most hospitable company in the world, delivering exceptional guest experiences and creating memorable moments for our guests.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to exclusive employee discounts and perks
  • A chance to work with a global leader in the hospitality industry
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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