Medical Information Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Michael page Full time
Job Description

As a Medical Information Manager, you will play a crucial role in handling complex medical information inquiries in the EMEA region. Your main responsibilities will include:

Main Tasks:
  • Ensuring Quality Responses: Provide timely and accurate responses to medical information requests for therapeutic areas of responsibility.
  • Collaborating with Teams: Work with Medical Communications and Global Medical Teams to develop and communicate timely responses to unique and escalated inquiries.
  • Monitoring KPIs and Education: Collaborate with the Medical Information Operations Lead to monitor key performance indicators and define a continuous education strategy. Support the contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training, and reporting.
  • Supporting Digital Channels: Support the development and implementation of novel channels for disseminating medical information and new digital technologies and systems in accordance with the digital strategy.
  • Managing Medical Information Providers: Manage medical information providers and develop and implement medical information support materials in coordination with Global Medical Teams and Medical Communications.
  • Reporting Adverse Events: Ensure the reporting of potential adverse events and product quality complaints to appropriate teams.
Requirements:
  • Master's Degree: A Master's degree in a life sciences discipline is required.
  • Work Experience: 5 years of work experience in a medical/scientific field in the industry, with 2 years of experience within medical affairs, clinical research, or PV/safety roles.
  • Understanding of Pharma Company Structure: Understanding of the structure and cross-functional collaboration of different functions in a pharma company.
  • Vendor Management and Project Experience: Experience managing vendors and complex projects is required.
  • Medical Information Best Practices: Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices, and guidelines.
  • Technical Skills: Working knowledge of Salesforce, Veeva Vault, and typical research databases.
  • Language Skills: Strong communication skills in English, and another European language (e.g., Italian, French, or Spanish) is an advantage.


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