Technical Helpdesk Professional
4 days ago
We offer a total reward package at Serco which includes competitive monthly pay and allowances, comprehensive medical insurance coverage and life insurance, leave benefits that exceed industry standards, and an annual airfare allowance.
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
You will be part of the Technology Enabled Business (TEB) job family and work in our corporate office in Dubai.
About the Role
- This role involves providing technical support and customer service to our customers.
- You will respond to queries and requests via various communication channels.
- You will also log and resolve Incidents, Service Requests, Change Requests and Problems using a Service Management application.
Key Responsibilities
- Providing Technical Support and Customer Service
- Logging and Resolving Incidents and Service Requests
Requirements
- Bachelor's degree in Information Technology / Computer Engineering / Computer Science or equivalent.
- Information Technology Infrastructure Library (ITIL) version 3 or 4 Foundation certificate.
- Minimum 1 year, preferably 2 years of experience in a Service Desk Analyst role.
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