Supply Chain Management Specialist
1 week ago
Job Description
A Logistics Coordinator who can handle quality and efficiency, with customer service as a priority within the team, and facilitate the shipping documentation while managing customer queries. By applying logistics knowledge, he will facilitate the receiving and shipping of supplies, inventory materials, and products. He has a strong reliance on monitoring and coordinating customer orders, providing support, and offering quick resolutions to customer queries.
Key Responsibilities
- Global Supply Chain Management: Movement of goods, imports, exports, local/domestic shipments.
- Freight Forwarding and Customs Clearance: Liaise with customer freight agents for queries, customs shipping documentation, and collection of shipments.
- Compliance and Risk Management: Ensure to obtain all customs documents which should comply with NOV compliance and policies.
- Customer Support and Service: Provide valuable support to customer service representatives' orders and queries on the materials to be shipped.
- Communication and Coordination: Timely responses to customer and customer agent's queries and guidelines for collection, shipping, and deliveries.
- Warehouse and Shipping Operations: Coordinate with warehouse and shipping team on orders to prioritize according to customer needs and requirements.
- Freight Management and Negotiation: Liaise with freight agents for quotes, queries, customs documentation, and movements of shipping if it is Ex-works and DDP terms.
- Quality Control and Compliance: Assist in preparing QC and compliance on customs audits/inspections when required.
- Shipping Documentation and Compliance: Prepare accurate shipping documentation following all rules and regulations accordingly, with thorough knowledge of commodity codes and customs procedure codes used.
- Customer Relationship Management: Maintain relationships and work closely with customers and customer freight forwarders per NOV guidelines.
- Interdepartmental Communication: Communicate with department supervisors, upper management, sales, and operations departments.
- Operational Excellence: Maintain NOV guidelines on safety, quality, and delivery.
- Facility Maintenance: Clean work areas as necessary to maintain cleanliness, health, and safety standards.
- System Management: Process shipping orders through JDEdwards, Export Compliance, and other systems.
- Additional Responsibilities: Fulfill all other reasonable tasks assigned with the goal of helping the team, operations, or the facility overall.
- Task Completion: Complete tasks as described by Supervisor.
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