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Front Desk Coordinator for Medical Facility

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full time

Are you looking for a challenging role in a dynamic medical environment?

NMC Royal Khalifa City is seeking a Front Desk Coordinator to join our team

About the Role

  • This is a unique opportunity to work in a fast-paced medical facility where you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities

  • Greet patients and visitors, determine their needs, and guide them accordingly.
  • Answer queries and provide information directly to individuals or over the telephone.
  • Perform relevant tasks and assignments as requested by the immediate supervisor/management.
  • Maintain a cordial and harmonious working relationship with doctors, nurses, and other clinic staff.
  • Ensure proper cleanliness and organization of the reception area, lobby, and clinic entrance.
  • Ensure reception area has adequate supplies and stationery.
  • Frequently inspect and maintain cleanliness of the reception, concierge, and clinic entrance.
  • Handle patient complaints in a timely manner, documenting them and seeking supervisor assistance if issues cannot be resolved.
  • Ensure appointment schedules are adhered to with minimal or no waiting times, and promptly notify patients of any delays or changes in schedules.
  • Be flexible to shift locations or timings as needed based on organizational requirements and report to shift on time.
  • Handle cash and credit card transactions and ensure that the transactions are accurate. Responsible for all cash-related transactions handled by him/her.
  • Maintain petty cash and report to accounts on a daily basis.
  • Perform as a backup receptionist as required.
  • Assist Dispatch clerk in organizing the credit bills dispatch.

Requirements

  • Any bachelor's degree preferred.