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Client Solutions Specialist

1 week ago

Dubai, Dubai, United Arab Emirates The Net Global Full time
Job Summary

The Customer Service Executive role at The Net Global involves providing exceptional customer support and service excellence.

Key Responsibilities
  • Respond promptly and accurately to customer inquiries.
  • Manage customer interactions for various shipments, guaranteeing seamless service delivery.
  • Follow up on customer requests, resolve complaints, and manage claims in accordance with established standards.
  • Collaborate closely with cross-functional teams to enhance processes and elevate customer satisfaction.
Requirements
  • Bachelor's degree in Business Administration, Logistics, or a related field.
  • Proven experience in customer service, preferably in e-commerce or logistics.
  • Strong communication skills, both written and verbal.
  • Ability to handle customer inquiries and complaints professionally and efficiently.
Benefits
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.