Customer Insights Analyst
3 weeks ago
About the Role:
We are seeking a highly analytical and customer-focused individual to join our team as a Customer Experience Analyst at Noon Dubai. In this role, you will be responsible for analyzing customer ratings and reviews, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
Key Responsibilities:
- Analyze customer feedback and ratings to identify problem areas and gather insights that inform business decisions.
- Utilize data analysis techniques to assess customer sentiment and satisfaction levels, providing actionable recommendations to improve the customer experience.
- Collaborate with cross-functional teams, including commercial, customer service, and marketing, to address customer concerns and improve processes.
- Develop and implement initiatives to enhance the overall customer experience based on data-driven insights, driving business growth and customer loyalty.
- Monitor key performance indicators (KPIs) related to customer satisfaction, tracking progress over time and making data-driven decisions to improve customer experience.
- Stay up-to-date on industry trends and best practices related to customer experience management, applying this knowledge to drive business results.
Requirements:
- Bachelor's degree in any field.
- 2+ years of experience in data analysis, customer insights, or a related role.
- Strong analytical skills with the ability to interpret and draw insights from large datasets.
- Excellent communication skills with the ability to articulate insights and recommendations to stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience working with Excel for data analysis and reporting.
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