Unit Clerk Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai Mea Full time
Job Summary

We are seeking a highly organized and detail-oriented Unit Clerk Coordinator to join our team at American Hospital Dubai Mea. As a key member of our patient services team, you will be responsible for ensuring the smooth operation of our unit and providing exceptional patient care.

Key Responsibilities
  1. Unit Operations: Ensure the effective functioning of the unit, including prioritizing workload and completing correspondence on time.
  2. Communication: Provide information to prospective customers and hospital staff by answering all specific inquiries regarding patients' queries.
  3. Safety and Security: Ensure a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection, and security.
  4. Registration and Scheduling: Register new patients, ensuring the pre-registration form is completed and signed, and an approved identification (Emirate ID or Passport) is collected.
  5. Appointment Management: Schedule and book appointments as requested appropriately, transfer and cancel appointments, and inform patients regarding the reference number.
  6. Interdepartmental Coordination: Liaise with the Insurance and Finance Departments, coordinate with different departments for appointment booking (urgent or routine), and direct patients to another department as required.
  7. Patient Satisfaction: Encourage patients to complete patient satisfaction (Press Ganey) survey.
  8. Facilities and Maintenance: Ensure that the place of work and surrounding area is kept clean and organized at all times.
  9. Record Keeping: Ensure that the register book is up to date to reflect 24-hour status for admissions, transfers, and discharges.
  10. Staff Support: Assist in the orientation of new staff members.
Requirements

To be successful in this role, you will need to have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.


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