Customer Experience Leader

5 days ago


Dubai, Dubai, United Arab Emirates Jumeirah Full time
Serving with Passion

We are seeking a Food and Beverage Team Lead to join our team in Jumeirah Al Naseem. As a key member of our team, you will be responsible for serving our guests with passion and dedication.

In this role, you will be responsible for supervising the effectiveness of workflow and sequence of service during service periods, monitoring customer satisfaction, and responding to customer feedback and complaints.

  • Supervise the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
  • Monitor customer satisfaction and respond to customer feedback and complaints.
  • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching, and counselling of colleagues.

You will also be responsible for maintaining a thorough working knowledge of F&B SOPs and ensuring these are upheld at all times through constant observation and coaching.



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