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Customer Success Associate

2 weeks ago


Dubai, Dubai, United Arab Emirates Plume Network Full time

We're looking for a highly organized and proactive individual who can manage multiple accounts simultaneously and drive customer success initiatives. The ideal candidate will have 3-5 years of experience in a customer success, account management, or client services role, preferably within crypto.

The successful candidate will be able to build strong relationships with customers, understand their needs, and provide solutions to drive business results. They will also be able to communicate effectively with customers at all levels of seniority.

Qualifications
  • Experience: 3-5 years of experience in a customer success, account management, or client services role, preferably within crypto.

  • Crypto Native: A passion for crypto and a proven track record of building positive relationships with customers.

  • Problem-Solving Skills: Ability to understand and resolve complex customer issues.

  • Analytical Skills: Experience using data to monitor customer health and identify potential areas for growth or improvement.

  • Communication Skills: Excellent verbal and written communication skills.

  • Proactive and Organized: Highly organized, able to manage multiple accounts simultaneously, and proactive in driving customer success initiatives.