Customer Success Associate

1 week ago


Dubai, Dubai, United Arab Emirates Clarivate Analytic Full time

At Clarivate Analytic, we are looking for a Customer Success Associate to join our global team.

About the Role

In this role, you will partner with Customer Success management to assist with programs supporting customer retention. You will focus on collection and analysis of data, coordinating cross-functional calls to define remedial strategies and actions, summarizing and communicating updates, and delivering value to support retention goals and maintain customer satisfaction.

Your Key Responsibilities
  • Coordinate risk tracking and actions of internal teams related to customer retention, and follow up on actions with risk owners on status updates.
  • Communicate effectively with cross-functional teams via follow-up emails, meeting summaries, etc.
  • Contribute to tracking and monitoring of remedial efforts by facilitating regular risk mitigation meetings to foster collaboration.
  • Support communication associated with risk register entries, evolving risks, and ongoing progress.
  • Prepare reports on retention risks and mitigation efforts.

This is a full-time, permanent position based in Belgrade, Serbia, and will require hybrid working in our Belgrade office (2 days per week in office, rest of week remote). This position requires weekday attendance with some scheduling flexibility available around core working hours.



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