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Business Process Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Black swan business setup services Full time

Responsibilities:

The Operations Manager at Black swan business setup services will be responsible for overseeing the day-to-day activities of the operations team. This includes ensuring that tasks are completed on time, managing workload distribution, and staying informed about email exchanges.

Key Responsibilities:

  1. Verify that operations professionals and drivers complete and submit their daily task lists.
  2. Manage workload distribution, stay informed about email exchanges, and respond promptly to client inquiries and sales teams.
  3. Attend handover meetings, clarify any misunderstandings, and guarantee a smooth transition of projects.
  4. Initiate client introductions, introduce the operations team, and ensure update-related communications are directed to the correct person.
  5. Develop milestone calendars for clients, guarantee timely project completion, and inform management and clients about delays with valid reasons.
  6. Negotiate with free zones to resolve stuck cases or address mistakes from their side.
  7. Address client concerns, provide solutions under supervision, and maintain a positive relationship.
  8. Ensure timely payment updates from accounts to the operations team.
  9. Avoid operational delays due to interference from sales teams; follow established processes for each project and minimize errors.
  10. Conduct post-project feedback calls with clients to gauge their satisfaction.

Functional Skills:

  1. Familiarity with UAE statutory requirements.
  2. Good communication skills - verbal and written.