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CRM Technical Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Staff Connect Information Technology Consultants Full time

We are looking for a highly skilled Cloud Engineer - Salesforce to join our team at Staff Connect Information Technology Consultants. As a key member of our IT department, you will be responsible for driving the enhancement and customization of our Salesforce CRM, Service Cloud, and Marketing Cloud environment.

About the Job

This role requires a unique blend of technical expertise and business acumen, focusing on Apex development, flow automation, lead management, and integrations.

Key Responsibilities:
  1. Crm Development: Develop and deploy custom Salesforce applications, leveraging your expertise in Apex, Flows, and Process Automation.
  2. Integration & Reporting: Design and implement API-based integrations for lead imports, MS Teams and social media integrations, and configure scheduled reports to track key metrics.
  3. Security & Compliance: Ensure seamless access control and compliance with security best practices by managing permissions, roles, and licenses.
  4. Process Optimization: Design, implement, and optimize Salesforce flows to enhance business process efficiency and improve user experience.
  5. Team Collaboration: Work closely with cross-functional teams to deliver high-quality solutions that meet business needs.
Desired Candidate ProfileRequired Skills & Experience:
  1. Strong expertise in Salesforce Service Cloud and Marketing Cloud.
  2. Hands-on experience with Apex, Flows, and Process Automation.
  3. Experience in WhatsApp and messaging channel integration.
  4. Proficiency in permission sets, queues, and licenses management.
  5. Ability to develop and customize Salesforce dashboards and reports.
  6. Understanding of role-based access control and security measures.