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Global Product Strategist

2 weeks ago

Dubai, Dubai, United Arab Emirates MasterCard Full time
Job Title: Senior Client Manager

Nationality: Any Nationality

Vacancy: 1 Vacancy

About the Role

As a Senior Client Manager, you will be responsible for deploying client-facing competencies that apply proven, accredited change skills and domain experience to partner with clients and drive measurable value. You will deliver new products and strategies to market smoothly and efficiently, successfully implement complex technology, and transform client processes and optimize their management practices.

Product Management Specialist

  • Supports clients for profit and growth for cards, from revenue to credit costs (including Fraud) and direct/allocated costs.
  • Supports clients for product management for cards, Audit, compliance matters, and complaints support.
  • Guides and supports in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on whole of bank value.
  • Provides guidance and support to client-facing professionals and sales teams to solve complex client needs through products in conjunction with acquisitions vertical.
  • Supports the effort to develop and execute marketing campaigns to drive product growth ensuring collaboration with the internal marketing team in conjunction with acquisitions vertical.
  • Helps execute end-to-end solutions for all client segments resulting in superior customer experience.
  • Helps with training to internal stakeholders about the product offerings ensuring knowledge transfer to facilitate product roll-out.
  • Performs and analyses competitive benchmarking of the products vis-à-vis competition and the market and reviews pricing of the products periodically.

Product Innovation and Development

  • Supports in development of the consumer product strategies and value propositions of products in alignment with customer needs and market trends.
  • Provides guidance and support in services/products and sub-product performance and leads development based on market trends and customer needs.
  • Helps execute the product strategy to deliver consumer banking solutions to clients Consumer Banking customers.
  • Support execution of CVP enhancement of existing services solutions and helps develop and implement any required new product solutions with a focus on being digital 1st.
  • Supports in monitoring and evaluating the evolving competitive and regulatory environments to ensure that products are competitive and meet clients' needs.
  • Assists in the execution of strategic and tactical roadmap to enhance the products and services offered.
  • Collaborates across the cards team and across the stakeholders in order to identify gaps and opportunities for product improvement in order to address customer requirements.

Internal Collaboration

  • Works in collaboration with cross product client teams to maximize cross-selling opportunities.
  • Works with key stakeholders including Operations, Technology, Credit, Legal, and Risk to deliver timely and effective level of client experience to customers.