Guest Services Coordinator

3 weeks ago


Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
{"title": "Guest Services Executive", "description": "Job Summary

We are seeking a highly organized and detail-oriented Guest Services Executive to join our team at NMC Hospital. As a key member of our front office team, you will be responsible for ensuring a smooth and efficient patient registration process.

Key Responsibilities
  • Register all outpatients upon arrival, adhering to hospital policies and procedures.
  • Maintain patient confidentiality and identify valid documents, such as EID or Passport.
  • Check eligibility for insurance approval and schedule, reschedule, cancel, and confirm outpatient and medical services as required.
  • Initiate accurate processes to complete patient registration, including collecting payment and coordinating with nursing and other departments.
  • Direct patients to appropriate clinics or areas and submit documents related to cash collection and refunds to the Chief Cashier.
  • Reconcile daily cash and credit card collections and report any discrepancies to the Chief Cashier.
  • Coordinate with the Clinic and service-providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
  • Assist in training new employees as directed by the supervisor.
Requirements
  • Knowledge of insurance protocols and basic medical terminology.
  • Ability to work in a fast-paced environment and maintain accuracy and attention to detail.
  • Excellent communication and interpersonal skills.
What We Offer

NMC Hospital offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en"}

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