Consultant - Technical Support

6 days ago


Dubai, Dubai, United Arab Emirates Innovative Systems Full time

Innovative Systems is looking for a highly skilled Consultant - Technical Support to join our team. As a key member of our support function, you will be responsible for providing exceptional technical assistance and issue resolution to our customers.

Responsibilities will include:

  • Analysis and resolution of complex technical issues related to software and system functionality, integrations, and product feature-function adoption.
  • Creation and development of SQL scripts and custom software processes to resolve customer inquiries.
  • Collaboration with internal teams to identify and resolve issues efficiently, providing valuable insights for product development.

You will also have the opportunity to:

  • Perform simple product installations as a pathway to professional services or other roles within the company.
  • Contribute to the development of knowledge-base documentation and the expansion of our self-service portal and customer happiness initiatives.
  • Provide valuable insights that contribute to the improvement of existing solutions and the planning of future products.

To succeed in this role, you should possess:

  • A degree in Information Technology, Computer Science, mathematics, science, or a related STEM field.
  • Experience with SQL databases and programming language.
  • Strong analytical and problem-solving skills, with excellent verbal and written communication abilities in English and Arabic.
  • A willingness to be on call during minimal after-hours support rotations.

Bonus qualifications include:

  • Familiarity with the Fintech or financial services industry.
  • Knowledge of SWIFT or other payment processing systems.
  • Proficiency in French, Spanish, Portuguese, or other business-level languages.

We offer a dynamic work environment and opportunities for growth and development. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.



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